Archive - TheVoiceReport.com

	HOME
	CURRENT ISSUE
	WHY SUBSCRIBE?
	ARCHIVE
	EVENTS
	JOB DIRECTORY
	WHITE PAPERS
	TELECOM TALK
	ABOUT US
	CONTACT US
	ADVERTISE

This week's episode... 911 in the Enterprise: CAL PUC Raises the Bar

Get your fix of telecom analysis and attitude with this bi-weekly podcast featuring some of the most dynamic personalities in telecom today.

HOME > ARCHIVE

Voice Report Archive

Click on a date below to view that issue.
Or use the Advanced Search to find an issue by keyword and timeframe.

2010 | 2009 | 2008 | 2007 | 2006 | 2005

-2010 Issues

August 12, 2010 (Vol. 31, No. 15)

Managed Network Services: Are They Worth It?

Good News or Bad News for Nortel Users?

Is Hosted UC the Right Choice?

Secure Money-Saving Deals with Proven Procurement Strategies

July 29, 2010 (Vol. 31, No. 14)

Avaya Unveils Next Steps in Unified Communications and Contact Center Roadmap

Aura Contact Center Pricing

Why Counterfeit Products Pose a Threat to You

Cellular Gateways – Friend or Foe?

Secure Money-Saving Deals with Proven Procurement Strategies

July 15, 2010 (Vol. 31, No. 13)

Cellular Usage: What’s Kosher? What’s Not?

Tips for Staying out of Trouble

Corporate policies and general awareness are all over the map

Foursquare Finds Itself Head and Shoulders Above the Rest

Gowalla Leads a Pack of Contenders

Employers Can Be Liable for Texting Accidents

Secure Money-Saving Deals with Proven Procurement Strategies

June 17, 2010 (Vol. 31, No. 12)

Repercussions of Usage-Based Pricing

How the Cloud Computing ‘Revolution’ Can Save You Money

Five Fundamentals of Informed Cloud Migration

Secure Money-Saving Deals with Proven Procurement Strategies

June 3, 2010 (Vol. 31, No. 11)

Android Heats Up in the Enterprise

Hunger For Devices And Apps Complicates Wireless Procurements

Getting Creative with Least-Cost Routing

Cash, Credit … or Cell phone?

May 20, 2010 (Vol. 31, No. 10)

More Costs, Maintenance Challenges Lay Ahead for Nortel Users

Want diversity, security for your network? Consider a ‘Carrier Hotel’

Strategies for Managing and Protecting Power

News Briefs

May 6, 2010 (Vol. 31, No. 9)

Small Relief: 14.5% USF Fee Projected for Q3 2010

Social Media Challenge Telecom Career Path

News Briefs

News Alert -- Surprise! Qwest Agrees to Acquisition by CenturyLink

April 22, 2010 (Vol. 31, No. 8)

House Passes Legislation to Repeal Cell Phone Tax Regs

3 Nortel and Avaya User Groups Merge to Form IAUG

Tangoe to Go Public with $75 Million IPO

Salvage Submerged Cell Phones with Rice

News Briefs

April 8, 2010 (Vol. 31, No. 7)

14 States Brace for Verizon Local Loop Sale to Frontier

Turning Mobile Voice into Data, One Phone at a Time

Secure Wireline Discounts Using Wireless Business as Bait

WorkTool of the Month

News Briefs

March 25, 2010 (Vol. 31, No. 6)

Virtualization Comes to Telephony: Voice Managed More Like Data

How 5 Vendors Approach Virtualized Voice

Microsoft Announces Communications Server ‘14’

National Summit on Telecom Expense Management on June 21-22

News Briefs

News Alert -- USF Fee Grows Again: 15.3% for Second Quarter 2010

March 11, 2010 (Vol. 31, No. 5)

Record-High 15.3% USF Fee Projected for Second Quarter 2010

-- USF Contribution Factors, 2003 to 2010

-- Phone Bill Surcharges Add Up

Rent Out Rooftop to Earn Revenue for Telecom Dept.

-- 5 Quick Tips for Housing a Cell Site

National Summit on Telecom Expense Management on June 21-22

News Briefs

Feb. 25, 2010 (Vol. 31, No. 4)

Skype Mobile Comes to 9 VZW Smart Phones in March

Underwater Telephones and 6 More Contract Nightmares

-- Other Terms to Watch Out for in Your Telecom Contract

FCC Reexamines Special Access Rate Regulations

News Briefs

Subscribers Save $595 on Telecom Negotiation Conference

Feb. 11, 2010 (Vol. 31, No. 3)

14.7% USF Fee Projected for Q2 2010

More Nortel Migration Paths: 6-Vendor Comparison of Layering Options

Area Code Update: Quebec and New York

News Briefs

WorkTool of the Month

Jan. 28, 2010 (Vol. 31, No. 2)

Avaya Roadmap: Today’s Purchases Supported At Least Until 2017

-- Warranties Shortened, Software Contracts Coming

-- Avaya Looks to Keep Data Business

-- CallPilot Will Be Replaced with New UM System

When Smart Phones Usurp Desk Phones

Area Code Update: Ontario and Arkansas

News Alert -- Avaya Roadmap: No Current Nortel UC Products Will Sunset in 2010

Jan. 14, 2010 (Vol. 31, No. 1)

IRS Abandons Cell Phone Proposals, Leaves Mess to Congress

Build Career & Visibility with Training Sessions, Efficiency Calculations

-- Do You Anticipate Getting a Raise at Your Next Salary Negotiation?

-- Average and Median Raises by Title

-- Telecom Managers’ Raises, 1991 to 2009

-- How to Justify a New Hire

-- Average and Median Telecom Manager Raises by Industry

12 Ways to Argue for Your Next Raise

Tips to Land Your Next Telecom Job

-- 27 Most In-Demand Telecom Skills

-- 3 Awesome Job Openings

Have You Signed Up for Mobile Explosion Yet?

Navigate the Nortel/Avaya Product Roadmap: Independent Guidance to Chart Your Course

+2009 Issues

Dec. 17, 2009 (Vol. 30, No. 24)

Voice Report’s 2009 National Salary Survey

-- About Our Survey

-- Average and Median Salaries by Title

-- How Enterprises Cope with Economic Downturn

-- Telecom Manager Hiring Peaks and Halts; Salaries Decline

-- Telecom Managers’ Median Salaries by Region

-- Telecom Managers' Average and Median Salaries by Industry

-- Telecom Managers' Salary Mountain

-- Threats and Opportunities for Telecom Managers

-- Telecom Managers' Median Salaries by Landline-Related Job Responsibility

-- Telecom Managers’ Median Salaries by Wireless-Related Job Responsibility

-- Telecom Managers’ Average and Median Salaries by Number of Phones Managed

-- Telecom Managers’ Average and Median Salaries by Number of Mobile Phones

-- Telecom Managers’ Average and Median Salaries by Number of People Supervised

-- Telecom Managers’ Average and Median Salaries by Education

-- Telecom Managers’ Average and Median Salaries by Gender

-- Top 5 Reasons to Love Being a Telecom Manager

-- Telecom Managers Celebrate Big Accomplishments

Happy Holidays! See You on Jan. 14

News Alert -- TEM Market Consolidation: Rivermine Acquires MBG

News Alert -- USF at 14.1%, Avaya/Nortel and Cisco/Tandberg Deals, New CEOs

News Alert -- It's Official: 14.1% USF Fee for Q1 2010

-- USF Fee Depends on Program Demand, Carrier Revenue

Avaya/Nortel Deal Wins Final Regulatory Approval

New Siemens Enterprise Communications CEO Announced

HCL Expense Management Appoints Valencia CEO

Cisco Acquires 91% of Tandberg Shares

News Alert -- Advance Warning: 14.1% USF Fee for Q1 2010

Dec. 3, 2009 (Vol. 30, No. 23)

Brace for Droid Invasion: A Look at Enterprise Compatibility

-- 5 Must-Haves for Any Enterprise Smart Phone

-- Enterprise-Friendly Smart Phones

Top 5 Failures that Cripple IP Voice

Are You Making What You're Worth?

News Briefs

WorkTool of the Month

Nov. 19, 2009 (Vol. 30, No. 22)

USF Fee Projected to Rocket to 14.2% for Q1 2010

-- Congress, FCC Talk USF Reform

-- Growth of Low-Income USF Support

-- USF Contribution Factors, 2003 to 2009

VZW Early Termination Fee Hike Doesn’t Apply to Corporate Devices

-- AT&T Considers Higher Fees for Big Data Users

Will FCC Rules Help or Hurt Telecom?

Are You Making What You're Worth?

News Briefs

News Alert -- Avaya/Nortel Deal Wins U.S., Canadian Blessing

Nov. 5, 2009 (Vol. 30, No. 21)

VZW Tops Carrier Rankings; Price Matters Most in Provider Choice

-- Verizon and AT&T Grow Customers, Revenue in Q3

-- Carrier Coverage Breakdown by Region

-- Enterprises Standardize on BlackBerry, Windows Mobile

7 Techniques to Combat Telemarketing Calls

-- Telemarketing Crackdown: Voice Pros Fight Back

Ease Your Wireless Headaches at Mobile Explosion 2010!

News Briefs

Oct. 22, 2009 (Vol. 30, No. 20)

Pricey Mobile Costs Slashed with Help of TEM, Pools

-- Obstacles Preventing Wireless Expense Reduction

-- 10 Best Ideas for Cutting Wireless Costs

-- Percent of Annual Telecom Budget Spent on Wireless

-- How Does the Amount of Wireless Data Consumed by Your Corporate-Liable Smart Phone Users Compare to a Year Ago?

-- What Percent of Your Corporate-Liable Devices are Billed as Part of a Shared Pool of Minutes?

-- Do You Use a TEM Platform to Keep Track of Your Wireless Expenses?

Tough Choice: Comply with or Ignore IRS Wireless Rules

Big Brother vs. Smart Business in Your Mobile Policy

-- How Do You Police Against the Following Behaviors Among Corporate-Liable Users?

Outsourcing, TEM Ease Wireless Workload

-- Number of Corporate-Liable Wireless Phones Supported by Each Mobile Device Management Employee

11% of Voice Pros Fully Dedicated to Wireless

-- What Percent of Your Job is Dedicated to Wireless?

FREE Wireless Benchmarks Survey Webinar

News Alert -- UCLA Text Alert System Successful in Student Stabbing Aftermath

News Alert -- Former Nortel CEO Seeks $12M in Bonuses, Benefits

Oct. 8, 2009 (Vol. 30, No. 19)

18 States Ban E-mail While Driving; You Should, Too

Find Your Data Center's Temperature 'Sweet Spot'

-- 3 Bonus Energy-Saving Tips

Coming Soon: More Open-Source Android Devices

Area Code Update: Sint Maarten, Nebraska and Québec

Verizon Consolidates Wireline Units

News Briefs

WorkTool of the Month

Sept. 24, 2009 (Vol. 30, No. 18)

Avaya Wins Bankruptcy Court Approval to Acquire Nortel ES

-- ‘Confusion and Chaos’ an Opportunity for Nortel’s & Avaya’s Competitors

-- Behind the Scenes of the Nortel Auction

-- Verizon Objection to Nortel Auction Overruled

The Quest to Simplify Mobility Management

IP Video Opens New Doors for Hackers

Universal Service Fund Fee Reduced to 12.3%

News Alert -- Nortel Enterprise Unit Sale to Avaya Wins Court Approval

News Alert -- $900M Avaya Bid Wins Auction for Nortel Enterprise Unit

News Alert -- Nortel Auction in Progress, Verizon Preps Objection if Avaya Wins

News Alert -- Additional Bidders Vie for Nortel Enterprise Division

Aug. 27, 2009 (Vol. 30, No. 17)

All Your Mobile Phones Don’t Have To Be Brainiacs

-- Feature Phones as Corporate Messaging Devices

5 Strategies to Curtail Wireless Early Termination Fees

4G Race Promises Faster Wireless Data Networks

Tales from the Voice Report Vault

How Do Your Wireless Expenses Compare?

Fresh Savings Ideas on Total Telecom Auditing Agenda

News Briefs

WorkTool of the Month

Aug. 13, 2009 (Vol. 30, No. 16)

Nortel Equipment Resale Value Hurt by Economy, Bankruptcy

Nortel CEO Mike Z. Resigns, Bidders Prep for Enterprise Auction on Sept. 11

-- Inside Nortel’s Hunt for a Suitor

-- Nortel Q2 Improves From First Quarter

-- Nortel Slims Down in Reorganization

Preempt E-mail-While-Driving Ban with Policy Tweaks

Bill Introduced to Repeal FET on Local Services

Area Code Update: Illinois and Kentucky

Fresh Savings Ideas on Total Telecom Auditing Agenda

News Briefs

July 30, 2009 (Vol. 30, No. 15)

Nortel on Auction Block; Products, Support in Limbo

-- Ericsson Wins Nortel’s CDMA/LTE Auction for $1.13 Billion

3 Options for Better Indoor Wireless Coverage

-- You Know You Need a DAS When ...

-- Femtocells: Coming to an Enterprise Near You?

Verizon Wireless Loosens Exclusive Deals

Fresh Savings Ideas on Total Telecom Auditing Agenda

News Briefs

WorkTool of the Month

News Alert -- Avaya Bids $475M for Nortel Enterprise Unit

July 16, 2009 (Vol. 30, No. 14)

Mobile Carriers Under Fire for Exclusive Device Agreements

-- Congress Alleges Collusion in SMS Rates

’09 Rockier than Anticipated for PBX Purchases

Tough Task: Shopping for FMC Solutions

-- 5 Issues to Consider While Selecting Your System

-- FMC, Mobile UC Webinar

News Briefs

July 2, 2009 (Vol. 30, No. 13)

Mike Z: Nortel Working to Sell All Business Units

Gartner Report Appraises 45 TEM Firms, Health of Market

-- Prognosis for TEM Market Consolidation

-- How Gartner’s Rankings Work

Genachowski Confirmed as FCC Chairman

News Briefs

News Alert -- Nokia Siemens to Buy Nortel CDMA, LTE Operations

June 18, 2009 (Vol. 30, No. 12)

IRS Seeks Repeal, Revision of Outdated Cell Phone Regs

-- Comply with IRS Regs Until Repeal or Revision

-- Comments on IRS Proposal Due Sept. 4

Replace Energy-Hogging Gear to Lower IP Power Bill

Area Code Update: Illinois

Universal Service Fund Fee Jumps to 12.9%

Exciting Enhancements to Your Subscription

News Briefs

WorkTool of the Month

June 4, 2009 (Vol. 30, No. 11)

Nortel Gets More Time from Court, Leaves LG-Nortel

4 Ways to Banish Crammers

-- How the Cram Scam Works

3 Steps to Slash Your VoIP Power Bill

Exciting Enhancements to Your Subscription

News Briefs

News Alert -- Nortel Announces Q1 Results, Reorganization

May 7, 2009 (Vol. 30, No. 10)

5 Steps to Prepare Your Telecom Shop for a Pandemic

-- Pandemic Business Continuity Checklist for IT and Telecom

Wireless Insurance: Why You Could Be Paying More Than It’s Worth

Nortel Gets Extension on Restructuring Plan

-- Siemens Bulks Up North American Channel

Area Code Update: Alabama

Subscribers Save 25% on TEM Conference

WorkTool of the Month

April 23, 2009 (Vol. 30, No. 9)

Avaya Aura Bridges Multivendor PBXs

How to Get a Piece of the Broadband Pie

When NOT to Pay USF on SONET

Area Code Update: Connecticut

News Briefs

WorkTool of the Month

April 9, 2009 (Vol. 30, No. 8)

Anxious Nortel Customers Look for Confidence Boost

VoiceCon Vendors Play Up ROI to Win Over Cash-Strapped Customers

-- How to Lock In Recession-Era Prices When You Don't Have Cash to Spend

4 Options if Your Carrier is Acquired

Area Code Update: Dominican Republic

Subscribers Save 41% on TEM Conference

News Briefs

News Alert -- AT&T/Union Contracts Expire; Talks Continue

March 26, 2009 (Vol. 30, No. 7)

Bill Aims to Freeze State Cell Taxes

6 Questions Your Vendors Must Answer Before You Move to VoIP

Universal Service Fund Fee Rockets to 11.3%

The Telecom Job Directory

News Briefs

WorkTool of the Month

March 12, 2009 (Vol. 30, No. 6)

VZW on Top, AT&T Mobility Gaining

PBX Maintenance: Married to the Manufacturer

-- PBX Maintenance Agreements by Year

-- Pros and Cons of Maintenance Types

-- Unexpected Downtime by PBX Service Provider in 2008

-- Maintenance Restrictions? Survey Says No Way!

-- Average Grades Given to PBX Service Providers

Fix for DST Glitch on Cisco IP Phones

Exclusive Voice Report Reader Survey

News Briefs

News Alert -- Fix for DST Glitch on Cisco IP Phones

Feb. 26, 2009 (Vol. 30, No. 5)

Model E911 Law Tightens Location Reporting

OCS for Integration, not Substitution

Telecom Pros Stretch Voicemail Lifespans

-- The Age of Your Primary Voicemail and When You Plan to Replace It

-- Primary Voicemail System

Report: Cisco Tops 2008 Market Shares

-- Enterprise System Line Station Shipment Forecast (USA)

Subscribers Save 25% on TEM Conference

News Briefs

Feb. 12, 2009 (Vol. 30, No. 4)

Layoffs: How to Handle the Mobile Mess

2009 PBX Shopping Guide -- Revive or Replace?

-- The Age of Your Primary PBX & When You Plan to Replace It

-- Percentage of Phones that are IP

-- Does UC Have a Future at Your Enterprise?

-- PBX Purchase Factors Rated from 1 (Not Important) to 10 (Very Important)

-- Unexpected Downtime by PBX Model in 2008

Evaluate TEM with 19 Performance Metrics

News Briefs

WorkTool of the Month

Jan. 29, 2009 (Vol. 30, No. 3)

Cell Tax Bill Resurfaces in Senate

5 Possible Outcomes: Decision Time For Nortel

Trust Your End Users or Block Their Apps

Area Code Update: Eastern Ontario, Canada

News Briefs

Jan. 15, 2009 (Vol. 30, No. 2)

Nortel Files for Bankruptcy

8 Changes Obama's Presidency Will Bring to Telecom

Smart Phones Urge Policy Revamping

Area Code Update: Wisconsin

PBXs & Maintenance: Vote Now!

News Briefs

WorkTool of the Month

Jan. 1, 2009 (Vol. 30, No. 1)

Cisco in Court Over Monopoly Claims

Restructuring Voice Services in a Tough Economy

-- 8 Ways Vendors Try to Increase Your Spend

Learn From Telco Restructuring

Universal Service Fund Fee Drops to 9.5%

Area Code Update: Oregon

PBXs & Maintenance: Vote Now!

News Briefs

+2008 Issues

Dec. 4, 2008 (Vol. 29, No. 24)

Options for Emergency Notification Backup

-- 3 Types of Emergency Alert Systems

-- Establish Alert Management Policy

-- Funding Your Emergency Notification System

How to Tailor Voice Services to Disabled Users

How to Overcome Regulatory Hurdles to Sharing CPNI

Happy Holidays! See You on Jan. 1

Big Savings on Mobile Explosion ’09!

News Briefs

WorkTool of the Month

Nov. 20, 2008 (Vol. 29, No. 23)

How to Boost the Cellular Signal in Your Building

Sprint Introduces Pro-Rated Early Termination Fees

-- Say Hello to WiMAX: Sprint/Clearwire Gets FCC OK

-- Sprint Makes Abrupt 'About-Face' on Nextel Network

CenturyTel Merges with Embarq

Area Code Update: California

Big Savings on Mobile Explosion ’09!

News Briefs

WorkTool of the Month

Nov. 6, 2008 (Vol. 29, No. 22)

Voice Report’s 2008 National Salary Survey

-- About Our Survey

-- Telecom Managers' Salary Mountain

-- Telecom Managers' Average and Median Salary by Industry

-- The Best-Paid Groups in Our Survey

-- Measures Enterprises are Taking to Cope with Economic Downturn

-- 10 Bright Ideas to Cut Costs

-- Telecom Managers' Job Security by Industry

-- Telecom Managers' Median Salaries by Number of Landline Phones Supported

-- Telecom Managers' Average and Median Salaries by Number of Staff Supervised

Average and Median Salaries by Title

Telecom Managers' Median Salaries by Region

8 Ways to Eke Out Your Next Raise

-- Telecom Managers: Will You Get a Raise?

-- Telecom Managers' Raises, 1991-2008

-- Average and Median Raises by Title

-- Telecom Managers' Average and Median Salary by Job Responsibility

-- Telecom Managers' Average and Median Salary by Wireless Responsibility

3 Telecom Manager Resume Must-Haves

-- 25 Most In-Demand Telecom Skills

The 10 Coolest Job Openings in Telecom

Big Savings on Mobile Explosion '09!

Oct. 23, 2008 (Vol. 29, No. 21)

Telecom Pros Contemplate Cost-Cutting Maneuvers

-- Economic Crisis Doesn't Scare Verizon, Sprint

How to Tell if Managed Services are Right for You

Qwest, Unions Reach New Tentative Agreement

Congress Investigates Rising Text Message Rates

News Briefs

Oct. 9, 2008 (Vol. 29, No. 20)

G1 Open-Source Phone Isn't for Enterprises ... Yet

-- 10 Award-Winning G1 Apps

Verizon's Property Tax Fee Jumps to 3.0%

-- Verizon Raises Carrier Cost Recovery Charge

-- How to Track Service Guide Changes

Qwest, Unions Renegotiate Labor Contract

10 Reasons to Embrace Your Fear of Commitment

Resist the Urge to Inflate Wireless Plans

News Briefs

WorkTool of the Month

Sept. 25, 2008 (Vol. 29, No. 19)

Consider Leasing in Economic, Technological Turmoil

-- 3 More Types of Equipment to Lease

-- 'Leasing' Your Software Subscription

Disaster Readiness Brainstorms in Ike's Aftermath

-- Contractual Protection: Force Majeur Clauses

Universal Service Fund Fee Remains at 11.4%

Admin, 'Regulatory' Fees Added to USF

Avaya-Commissioned Report Blasts Unauthorized Service Providers

News Briefs

Sept. 11, 2008 (Vol. 29, No. 18)

Bayer Explosion Reminder to Revisit 911 Call Handling

-- E911 Imperatives, FREE Webinar

Judge: Avaya Will Face Monopoly Claims

-- Why Black Box and Continuant Are In Court with Avaya

Medical Center Installs PoE-Powered Alert Beacons

FCC Lifts Carrier Reporting Regs -- Sort Of

News Briefs

WorkTool of the Month

Aug. 28, 2008 (Vol. 29, No. 17)

Contractor Error Blamed in FEMA CallPilot Hijacking

3 Steps to Lock Down Voicemail from Toll Fraud

6 IP Telephony Security Tips

Bridging the Voice/Data Security Gap

AT&T Begins Charging for Customer Service Records

Control Point to Be Acquired By Indian IT Services Firm

FTC Lays Out New Telemarketing Rules

Free Voice Report White Papers Offer Proven Advice

News Briefs

WorkTool of the Month

News Alert -- Qwest, CWA Union Reach Agreement

Aug. 14, 2008 (Vol. 29, No. 16)

Yikes! IRS Enforces Cell Phone Regs

-- IRS Reminds Auditors of Cell Phone Rules

Verizon and Sprint Face Off in Push-to-Talk Battle

-- Contract Clause Could Sidestep iDen Trouble

Survey Sez: Broadband Competition Healthy

Qwest Negotiations Underway as Clock Ticks

Strike Averted as Verizon, Unions Agree on New Contract

News Briefs

News Alert -- Strike Averted: Verizon, Unions Agree on New Contract

July 31, 2008 (Vol. 29, No. 15)

Verizon, Unions Gridlocked at Bargaining Table

-- 5 Sticking Points in Verizon Negotiations

Sprint Early Termination Fees Shot Down in Calif.

7 Maneuvers to Rein in Rampant Text Messaging

-- Carriers Give Advice on How to Limit Texting

-- When Texting is Legit

News Briefs

WorkTool of the Month

News Alert -- Unions Set New Verizon Contract Deadline Before Strike

July 17, 2008 (Vol. 29, No. 14)

USF Fees Now Apply to Conferencing Services

Tips for Working with 'Gear Heads'

iPhone 3G: Improved Enough for You?

-- iPhone 3G Vital Stats

-- iPhone 3G Device Pricing

-- iPhone 3G Plan & Extras Pricing

-- iPhone 3G Launch Marred by Server Failure

News Briefs

June 19, 2008 (Vol. 29, No. 13)

FCC, States Squabble over Early Termination Fees

6 Tips Before Putting Voice on MPLS

How to (and Why You Should) Perform a Traffic Study

-- You Know You Need a Traffic Study When…

-- Erlang Trivia

-- Which Erlang Table Is Right for Your Traffic Study?

-- Dig Deeper Than Third-Party Traffic Reports

-- Alternative: Outsource Traffic Study Work

Universal Service Fund Fee Rises to 11.4%

Free White Papers on TheVoiceReport.com

Voice Report Goes on Summer Break

News Briefs

June 5, 2008 (Vol. 29, No. 12)

It's Official: Verizon Wireless to Acquire Alltel

-- Alltel's Wireless Coverage Map

Beware NDAs that Could Halt TEM, Benchmarking

-- Clauses to Watch: AT&T's Confidentiality Language

-- TEMIA's Position Paper

-- Cingular's NDA

-- Verizon Wireless' NDA

21 TEM RFP and Vendor Selection Tips

-- 4 TEM Vendor Clauses to Avoid

Introducing The Wireless Pulse

News Briefs

WorkTool of the Month

May 22, 2008 (Vol. 29, No. 11)

Disaster Prep '08: Generators, Satellites and... Pay Phones?

-- 2 More Emergency Readiness Tips

-- Wireless Carriers Prep for Hurricane Season 2008

Smart Phone Boom Echoes through Budgets

-- By the Numbers: Factoids from Voice Report's Survey

-- Enterprises Report Using 3 Wireless Carriers

-- 15 Mobile Spend Challenges, 9 Tips to Save Money

4 Proven Tips to Prevent 911 Misdials

Area Code Update: California

Don’t Miss the Nation’s Largest Independent Telecom Expense Mangement Event!

News Briefs

May 8, 2008 (Vol. 29, No. 10)

Personal Lines, Resellers, Pools Slash Mobile Spend

-- Corporate vs. Personal Liability

-- Alltel, Verizon, CDMA and 3G Get Rave Reviews in J.D. Power's Survey

FCC Caps USF Funds to High-Cost Cell Carriers

Pan-European Mobile Deals Save Time, Money

-- European Wireless Alliances 101

Don’t Miss the Nation’s Largest Independent Telecom Expense Mangement Event!

News Briefs

WorkTool of the Month

April 24, 2008 (Vol. 29, No. 9)

Verizon's Special Access Freeze Thaws in July

-- Select Regions Immune from Special Access Price Increases

-- Use Competition to Thwart Special Access Rate Hikes

-- 4 Special Access Merger Conditions Set to Expire in July

New Contract Terms for Open Mobile Networks

-- 6 Questions to Ask in Wireless RFP

-- Time Your Contracts with Maturity of Open Networks

Momentum Builds for Cell Phone Tax Relief

Area Code Update: Kentucky

Don’t Miss the Nation’s Largest Independent Telecom Expense Mangement Event!

News Briefs

April 10, 2008 (Vol. 29, No. 8)

Sprint Stumbles on WiMAX, Not Out of the Game Yet

Avaya vs. Cisco vs. Nortel: PBX Features

-- New Features in Cisco UC Manager 6.0

-- Average Grades Given Major PBX Models & Vendors

Avaya vs. Cisco vs. Nortel: E911

The Final Tally: How the 3 PBX Market Leaders Fare on 7 Points of Compatibility

Area Code Update: West Virginia

News Briefs

WorkTool of the Month

March 27, 2008 (Vol. 29, No. 7)

Al Gore & Energy-Saving Gear Power VoiceCon '08

-- How Power is Measured

-- Energy Use, Costs on the Rise

Vendors Promote Energy-Saving Enhancements to IP Telephony Gear

-- More VoiceCon Product News

International Wireless Study: $693.50 is Avg. Bill

Universal Service Fund Fee Jumps to 11.3%

How Does Your Wireless Spend Compare?

News Briefs

WorkTool of the Month

March 13, 2008 (Vol. 29, No. 6)

New UC Server Tainted by Siemens Uncertainty

-- OpenScape UC Server Product Details

-- 3 Sizes, 4 Flavors of OpenScape UC Server

-- HD Video Conferencing with OpenScape UC Server

Avaya vs. Cisco vs. Nortel: PBX Maintenance

-- ‘Availability of Maintenance’ 4th Most Important PBX Criteria

-- Avaya, Cisco & Nortel All Maintain Training Standards

-- How the 3 PBX Market Leaders Fare on 6 Points of Compatibility

Average Grades Received by 10 PBX Maintenance Providers

How Does Your Wireless Spend Compare?

News Briefs

Feb. 28, 2008 (Vol. 29, No. 5)

Avaya Support Plan Opens Value, Migration Debate

-- Software, Hardware to be Covered Under Separate Maintenance Plans

NIU Shootings Add Urgency to Alert Systems

-- Bill Proposes $25,000 Penalties for Universities Without Emergency Plans

-- Pre-Written SMS Alerts for Fires, Weather and... Bears?

Bill Sparks Hope of Relief from Cell Phone Tax Rules

-- 3 Tips to Avoid Fines from IRS Auditors on Heightened Alert

Gartner Report Rates 30 TEM Vendors

-- Gartner's 7 TEM Functions

News Briefs

Feb. 14, 2008 (Vol. 29, No. 4)

New State Laws Add Reasons to Get E911 Right

-- The Cost of Subscribing to E911 Services

-- Implementing E911 Before Required Yields Award for VCU

-- Chicago's E911 Guidelines

How E911 is Supposed to Work & What Goes Wrong

The Zone Approach: 3 Steps to Better 911 Response

-- Connect to E911 via PRI or CAMA Trunk?

-- IP Address Tweaks Minimize Database Upkeep in Zone Method

-- E911 Vendor Solutions

News Briefs

WorkTool of the Month

Jan. 31, 2008 (Vol. 29, No. 3)

XO Prices Service Based on Bandwidth

-- XO’s Two New Services

-- 14 Top Telecom Attorneys & Consultants to Share Negotiation Strategies in Orlando

Avaya vs. Cisco vs. Nortel: Who Wins Price Battle?

-- How the 3 PBX Market Leaders Fare on 6 Points of Compatibility

-- What Came with Your Last PBX?

-- Nemertes & Sulkin PBX Price Findings

-- Cisco Tops North American PBX Market for All of 2007

-- Advertised Prices Often Much Cheaper Than Prices Paid

CM 5.0 Among Batch of SIP-Related Avaya Updates

iPhone Corporate Plans Not a Better Deal

-- AT&T Pays Apple $10 a Month For Every iPhone Customer

-- New iPhone Features Announced But Syncing Still a Concern

News Briefs

Jan. 17, 2008 (Vol. 29, No. 2)

Global Masters Like NYC's Rare, But MARCs Merging

-- 14 Top Telecom Attorneys & Consultants to Share Negotiation Strategies in Orlando

Avaya vs. Cisco vs. Nortel: Scalability & Reliability

-- Weight Your Peers Gave PBX Selection Criteria

-- Average PBX Ratios

-- 'Mean Time Before Failure' Ratings Compare Apples & Oranges

-- Average Reliability Grades Given Major PBX Models & Vendors

-- Unexpected Downtime by PBX Model

-- How the 3 PBX Market Leaders Fare on 6 Points of Compatibility

Telecom Dealer Suspended from Trading Network

News Briefs

Jan. 3, 2008 (Vol. 29, No. 1)

'World's Largest' PBX Maintenance Firm Sues Avaya

-- New Black Box CEO Named Following Options Scandal

Cisco Widens Lead in PBX Line Shipments Race

-- Top 10 Concessions to Seek in Next PBX Deal

-- North American PBX Line Shipments, First 3 Quarters of 2007

-- The Age of Your Primary PBX & When You Plan to Replace It

-- The Age of Your Primary Voicemail & When You Plan to Replace It

Consumer Reports Ranks Wireless Networks, Devices; Carriers Expand Sites

Universal Service Fund Fee Drops to 10.2%

News Briefs

+2007 Issues

Dec. 6, 2007 (Vol. 28, No. 24)

FCC Denies Verizon Price-Hike Freedom in 6 Cities

Verizon's Open Network: What Next for Enterprises?

-- Any-Application Freedom Boosts Convenience, Risk

VoIP Makes 2 Security Threat Lists

-- 10 VoIP Security Tips From SANS Institute

Joint Board: Cap Federal USF, But Encourage State Fees

-- Grumbling Grows With USF Fund

Area Code Update: Kentucky

Happy Holidays! See You Jan. 3

$100 Subscriber Discount for Mobile Explosion '08

Free White Paper on E-Discovery Rules

News Briefs

WorkTool of the Month

Nov. 22, 2007 (Vol. 28, No. 23)

N.Y., Calif. Among 10 Worst States for Cell Taxes

Taking Baby Steps to MPLS Means Paying USF

-- Cost Breakdown: Point-to-Point MPLS vs. Frame Relay Access to MPLS

-- How MPLS Classes of Service are Priced

-- USF Deserves First Look During Telecom Audit

2007 National Salary Survey, Part 3: Grass Might Not Be Greener as Consultant, But Money Is

-- Telecom Managers' Salaries vs. Consultants' and Vendor Employees'

-- Consultants' Salaries by Years with Current Title

What's in a Name? Telecom Analyst Duties Vary

Telecom Managers' Salary, Raise and Bonus by Gender

Legal & Distribution Firms Pay Telecom Managers Best

Rate Your Switch

WorkTool of the Month

Nov. 8, 2007 (Vol. 28, No. 22)

Automated VoIP Hack Opens Door to Data Side

-- How VoIP Hopper Works

5 Tips to Protect Against VLAN Hopping

2007 National Salary Survey, Part 2: The 10 Coolest Job Openings in Telecom

-- 20 Most In-Demand Telecom Skills

-- List of the 10 Coolest Job Openings in Telecom

-- Sites VR Used in Quest for Telecom Manager Jobs

Area Code Update: Va. and Alberta

Rate Your Switch

WorkTool of the Month

Oct. 25, 2007 (Vol. 28, No. 21)

2007 National Salary Survey

-- Average and Median Salaries Paid to Telecom Professionals in 2007

-- About Our Survey

-- Telecom Managers' Average and Median Salary by Wireless Responsibility

-- Telecom Managers' Salary by Job Responsibility

-- Telecom Managers' Salaries by Number of Wireless Devices in Use at Enterprise

-- How Close Are You to the Top of Telecom Managers' Salary Mountain '07?

Other Findings from 2007 Salary Survey

-- Telecom Managers' Salaries by Years with Current Employer

-- Telecom Managers' Median Salaries by Region

-- Average and Median Salaries for Telecom Managers by Certification

-- How Telecom Pros Feel About New Technologies

-- Average and Median Salary for Telecom Managers by Number of Staff Supervised

Touchdown! 5 Plays to Score Your Next Raise

-- Average and Median Raises by Job

-- Telecom Managers' Raises, 1991-2007

Area Code Update

3 Case Studies Featured at Mobile Explosion '08

Oct. 11, 2007 (Vol. 28, No. 20)

SONET Ring is Culprit in Air Tower’s 2-Hr. Blackout

-- SONET More Precious Than a Summer’s Day

-- Anatomy of a BellSouth Ring

7 Tips to Ensure SONET Works as Expected

-- SLA Tips in Wake of SONET Debacle

Sprint to Move PTT to EV-DO, But Will Users Follow?

Sulkin on 3Com Deal: Freedom to Spend Without Fear

Area Code Update

News Briefs

Sept. 27, 2007 (Vol. 28, No. 19)

Merger Would Make PAETEC a Better Counterweight

-- Acquisition of McLeod Would be a Stock Swap

-- Largest CLECs by Revenue and Access Lines

-- CEO Chesonis Sees Invoices Not Integrating for 2 Years

-- PAETEC & McLeodUSA Combined Footprint

-- How PAETEC & McLeodUSA Currently Divvy Up U.S.’ Largest 50 MSAs

-- PAETEC’s Many Acquisitions Since Its Founding in 1998

LD Price Analysis: MARCs Rise, Rates Fall

MARC vs. LD Price Correlation Charts

-- Low MARCs Maintain Leverage

-- Top 10 Reasons Not to Over-Commit Your Traffic

Telecom Ethics Survey Results Revealed, Part 3: Communication Pros Split On Vendor Gifts, Including Consultant Payola

-- Which Gifts Would You Take from a Vendor?

-- 56% Reject Consultants/TEM Firms that Take Commissions

News Briefs

Sept. 13, 2007 (Vol. 28, No. 18)

5 Features Virginia Tech Sought in Alert System

-- How Virginia Tech Implemented 3n

-- Should the End User or Enterprise Maintain Emergency Contact Data?

FCC Strikes Down Obstacle to Bundled Deals

Telecom Ethics Survey Results Revealed, Part 2: What Peers Say About Requests to Delete Voicemails, Transfer Contacts

What Telecom Managers Say They Would Do When Confronted with 5 Moral Quandaries

Area Code Update

WorkTool of the Month

News Briefs

Aug. 30, 2007 (Vol. 28, No. 17)

Consortium of 5 Manufacturers Cuts Rates by 20%

-- 4 Steps to Form Consortium

Telecom Ethics Survey Results Revealed, Part 1: 23% Would Stay Mum on Favorable Billing Error

Area Code Update

VR Date Change Reflects Faster Availability

WorkTool of the Month

News Briefs

Aug. 20, 2007 (Vol. 28, No. 16)

Cell Phone Policies Revisited After $21.6M Judgment

-- 5% of Drivers on Cell Phones; 0.6% Equipped with Headsets

-- 5 Other Cell Phone Accidents and What They Cost Enterprises

-- 26 More States Propose Hands-Free Legislation

-- 3 More Tips for Writing a Cell Phone Use Policy

Driving Simulator Study: Hands-Free is False Security

PBX Programming Time: States Create 6 Area Codes

-- Telecom 101: Area Code Changes

-- Area Code Update

Cisco Holds Lead in PBX Line Shipments

WorkTool of the Month

News Briefs

Aug. 6, 2007 (Vol. 28, No. 15)

VoIP Hacker Warns Enterprises on Eve of Prison Term

Wireless NDA Threatens TEM Benchmarking Efforts

-- Cingular Wireless NDA

3 More Tips to Save on International Cellular

-- All GSM Frequencies Are Not The Same

-- 3 Foreign Carriers Illustrate Differences in Cellular Offerings

-- More Problems With 'Prepaid' Native SIMS

News Briefs

July 23, 2007 (Vol. 28, No. 14)

Dual-Mode Phone vs. Native SIM: Which is Better?

-- Sprint Version of 8830 May Be Unlocked

-- Native SIM Gotcha: Install Before Arrival

Bill Targets Spoofers; Some Enterprise Practices Safe

-- How Spoofing Works

-- Obstacles Remain for Anti-Spoofing Bill

-- 11 Spoofing Sites

WorkTool of the Month

June 25, 2007 (Vol. 28, No. 13)

Answers for Telecom Pros on Eve of iPhone Release

-- Employees Ready to Jump Carriers for iPhones?

AT&T Consolidates Services, Nixes 8 Legacy Products

-- 8 Services Cut, 6 More Proposed

-- 3 Tips to Survive Discontinued Services

VoIP Security Firm Spots Vulnerabilities in 2 Softphones

WorkTool of the Month

News Briefs

June 11, 2007 (Vol. 28, No. 12)

Avaya PBX Purchases Reconsidered Following Deal

-- Avaya Can Buy Itself Out of Agreement

-- Avaya’s Buyer Connections: Cisco, Gartner & Bill Gates

-- More PBX Manufacturing Mergers to Come?

$60k FET Claim Challenge; 5 Firms on IRS Agent Hit List

-- Survey: 9 out of 10 Enterprises to File for FET

-- 2 Other Sets of Information Form 4564 Seeks

-- Repeal of Local FET Still Alive

-- FET Fraudster Pleads Guilty

Smaller GSA Enterprise Contract Awarded

Benchmark of the Month

News Briefs

May 28, 2007 (Vol. 28, No. 11)

Letting AT&T Contracts Auto-Renew Will Cost You 20%

-- AT&T Raises Property Tax & Fed Reg Fee

Everybody Wants One -- Your Guide to a Stellar TEM RFP

-- 5 Questions to Ask in TEM RFI

-- Bonus Pitfall: Relying on Vendor Refs

-- Another: Falling for Discounts that Trap You into Yearly Payments

Alltel Sale to Make it Serious Enterprise Carrier?

-- 3 Tips to Avoid Losing Ground with Carrier

WorkTool of the Month

News Briefs

May 14, 2007 (Vol. 28, No. 10)

AT&T Special Access Rate Cuts to End 6 Months Sooner

-- ILECs Report Big Special Access Profit

Miami DS3 Rates Illustrate AT&T Price Cuts

New E-Discovery Rules Govern Voicemail, Call Record Storage

-- 3 More Helpful E-Discovery Tips

FCC Makes Plans to Halt USF Fee Climb

-- USF Reverse Auction Idea Hot Topic in Congress

USF Contribution Factors Since 2003

News Briefs

April 30, 2007 (Vol. 28, No. 9)

Emergency Alert Options Evaluated After Va. Tech

-- What to Do Now, Before Crisis Comes

-- E-Mail Use Under Fire

-- 36 Emergency Alert Vendors

AT&T to Combine Wireline & Wireless Contracts by Midyear

-- Experts Less Enthusiastic Over 3 Other AT&T Offers

Benchmark of the Month

-- 5 Services That Reduce 411 Charges

Anatomy of the Average Wireless Bill

WorkTool of the Month

April 16, 2007 (Vol. 28, No. 8)

Inside the Largest Federal Telecom Contract Ever

-- 3 More Lessons from Monster RFP

Microsoft Smartphones are Wireless Data Hogs, RIM-Funded Study Finds

-- Study Pitted T-Mobile MDA Against BlackBerry 7290

-- How Data Use is Tallied

-- Reporters' Invoices Were First Clue of Push Problems

Direct Push vs. BlackBerry Data Efficiency

Wireless Survey 2007, Part 2: Verizon & Sprint Are People's Choice

-- The Math Behind the Story

How Grades on 7 Components Correlate With Overall Satisfaction

News Briefs

April 2, 2007 (Vol. 28, No. 7)

University's Cell Phone Policy Wards Off IRS Probe

-- IRS Requirements for Documenting Cell Phone Use

Wireless Survey 2007, Part 1: The X-Files on 'Fewest Dropped Calls' Claims

-- Who Says It?

-- CDMA vs. GSM: Not a Factor in Dropped Calls, Finneran Says

-- Fix Dropped Calls on Sprint

-- Carrier Coverage Maps

How the 6 Largest Wireless Carriers Stacked Up on Call Quality in 5 Different Studies

Speedy Rev. A Speeds to 250 Cities, 5,400 Communities

-- Test Mobile Apps on Loaner Phones

-- Smart Phone Fever Rages

Speed and Reliability of Data Network Grades

WorkTool of the Month

March 19, 2007 (Vol. 28, No. 6)

Big Boys All Want to Dance with UC at VoiceCon '07

-- Nortel's VoiceCon Announcements

-- What is UC?

-- What is SOA?

Tangoe & TRAQ Matrimony Creates $2.5B TEM Player

6 Charged with Scamming Parts Policy

-- Cisco Deals Offered by DRG

News Briefs

March 5, 2007 (Vol. 28, No. 5)

JetBlue Snafu Stresses Need to Plan for Overflow

-- IP Telephony Shouldn't be Scapegoat

-- 4 Human Fixes for Overflow

2007 PBX Special Report, Part 3 -- Battle for Your Buck: VARs vs. Independents

-- 3rd Parties Under Siege

-- 4 Tips to Lower Maintenance Costs

Average Grades Received by 10 PBX Service Providers

Benchmark of the Month

Feb. 19, 2007 (Vol. 28, No. 4)

Daylight Savings Time Move Means Patches, Upgrades

Get Free RPA from Carriers, But Squeeze for More Savings

-- 7 Hidden Gotchas of Pooled Plans

Bush's Budget Suggests Nixing Local FET

WorkTool of the Month

News Briefs

Feb. 5, 2007 (Vol. 28, No. 3)

Cloud of New Viruses to Follow Smart Phone Explosion

-- 6 Notorious Smart Phone Viruses

-- Symbian OS Aims to Trap Viruses in Sandbox; Java Files Escape

-- 4 Tips to Protect Smart Phones from Malware -- Without Spending a Dime

11 Mobile Antivirus Software Options

Skype May Hinder Emergency Response, Security

Benchmark of the Month

News Briefs

Jan. 22, 2007 (Vol. 28, No. 2)

Malware Raises Concern About Skype in Enterprise

-- Fight Skype with Traffic Blockers -- For Now

2007 PBX Special Report, Part 2: 77% of Enterprises Plan to Have UM by 2010

Popular Voicemail Systems

End of Support is Most Oft-Cited Reason to Switch Voicemail

Microsoft & Nortel CEOs Reveal UC Timeline

-- Where You'll Be Able to Kick Microsoft/Nortel UC Tires

WorkTool of the Month

News Briefs

Jan. 8, 2007 (Vol. 28, No. 1)

Get Interest on Top of FET Refund ... If You Dare

-- IRS: Carriers Not Required to Dig Up Old Bills

-- 19 Attorneys Seek Decade of FET Refunds

-- Tax Expert Offers Alternate FET Interest Formula

2007 PBX Special Report, Part 1: Slow Climb of IP Phones & Other Trends Confirmed

-- 2 More Tips to Reduce the Price of Your Next PBX

-- Top 10 Extras to Seek in PBX Deal

FCC’s Martin & Tate Threaten Discount Block

Average Performance Grades Given Major PBX Models & Vendors

Benchmark of the Month

News Briefs

+2006 Issues

Dec. 11, 2006 (Vol. 27, No. 24)

Lost in a Voicemail Time Warp? Get RFP Up to Date

-- 2 More Crucial RFP Clauses

-- 4 More RFP Must-Haves

-- Voicemail Maintenance & Post-Install Provisions

Text Messages Trimmed to Save Enterprise $$$

-- 3 Different Policies to Curtail Text Message Use

Demo Spoils Linux Contact Center Surprise

WorkTool of the Month

Nov. 27, 2006 (Vol. 27, No. 23)

IRS Releases FET Formula for Enterprises

IRS Releases Draft Form

TEM Offerings Translated for Telecom Managers

-- Gartner's Tally of TEM Market Share

-- 3 Tips to Select a TEM Vendor

-- Speaking TEM-ese

-- 'TEM' Defined

Conflict of Interest? Some TEMs Paid by Carriers

Benchmark of the Month

News Briefs

Nov. 13, 2006 (Vol. 27, No. 22)

3 Paths from Graves of Legacy Voicemail Systems

-- Avaya's Dates for Sunset of Octel Products

-- Vendors Planning to Support Octel After Avaya Ends Support

-- 6 Items to Seek in Voicemail RFP

67-Page UM Report Predicts 2X Growth in 5 Years

-- 4 Cool Apps Available in UM

Most Sought-After Attributes ID’d in Study of Job Ads

-- Job Sites for Telecom Managers

WorkTool of the Month

News Briefs

Oct. 30, 2006 (Vol. 27, No. 21)

2006 National Salary Survey

-- About Our Survey

-- Median Salaries by Job Function

IP Telephony Has Positive Impact on Telecom Professionals

Telecom Managers' Median Salaries by Region

6 Tips to Super Size Your Next Raise

-- Coach Willa Leads Peer-to-Peer Classes for Telecom Managers

Oct. 16, 2006 (Vol. 27, No. 20)

Avaya Practices ‘Judo’ Against Maintenance Foes

-- Avaya Loyalty Discounts for Avoiding Unauthorized 3rd Parties

-- Altura Maintenance Wins Avaya Blessing

Power is Focus in Strive for 99.999% Reliable IPT

How Nines Translate into Downtime

Benchmark of the Month

News Briefs

Oct. 2, 2006 (Vol. 27, No. 19)

MPLS Providers Dangle Lower Prices to Tempt Switch

-- What is MPLS?

-- Language Opens Door for Retiring Frame Relay

Convert Acorns to Apples & 6 Other MPLS Tips

-- Verizon's 5 Classes of MPLS Service

-- 2 Typical Approaches to MPLS Pricing

2006 Mid-Size PBX Releases Serve Enterprises, Too

Avaya IP Phone Mystery Plagues Enterprise

WorkTool of the Month

News Briefs

Sept. 18, 2006 (Vol. 27, No. 18)

Why You Should Be Antsy About Your On-Hold Music

-- Hold Music for Psych Ward: ‘Suicide is Painless’

-- Which Agency Licenses the Music You Want to Use?

-- Custom Recordings: Another Hold Option

-- Benefit Advisors’ Telecom Manager Does 'Dance of the T-Rex'

-- ‘Auld Lang Syne’ in Public Domain, But Radio Stations Require License

Cisco Encounters VAR Angst Over Linux Upgrade

Benchmark of the Month

News Briefs

Sept. 4, 2006 (Vol. 27, No. 17)

Benchmark Survey 2006 Results: 22% Go Solo On Telecom; 5 Arguments to Add Staff

-- Average Workload Carried by One-Person Telecom Staffs

-- One Person Handling MACDs Means ‘One Throat to Choke’

-- Moves, Adds & Changes: Smaller Means Faster

Consolidation of Carrier Bills Counters Cramming

Guerillas, Mouse Pads & TIM Ease IP Telephony User Training

-- Chuck Gepford's 6 Steps to VoIP Success

WorkTool of the Month

Aug. 21, 2006 (Vol. 27, No. 16)

AT&T CFO’s Comments Suggest LD Price Rigor Mortis

-- Could Comments Hurt BellSouth Merger?

-- Enertprise Revenue Down for AT&T

PAETEC/US LEC Marriage Would Create Monster CLEC

Customize Your Disaster Plan, Part 2: La. Lottery Bets on 800 No., Plus 7 Other Disaster Tips

-- Ken Steinhoff's 6-Point Disaster Plan Checklist

-- Let Weather Threats Decide PBX Location

News Briefs

Aug. 7, 2006 (Vol. 27, No. 15)

New Nortel/Microsoft Pact Rekindles UC Fire

-- The Definition of Unified Communications

-- 7 Ingredients of Microsoft's UC Recipe

Verizon Wireless to Pro-Rate Early Termination Fees

-- 4 Negotiating Strategies to Reduce Your ETFs

Avaya Pays Peterson $4.2M Severance, Says New CEO Has IP Focus

WorkTool of the Month

News Briefs

July 24, 2006 (Vol. 27, No. 14)

Objection to Merged MARCs Overcome

Customize Your Disaster Plan, Part 1: NOLA Airport Braces for '06 Storms with Satellites

-- Satellite Communications Providers

Blue-to-Gold Migration Pains; Lawsuit Filed

-- Should You Join the Class-Action Suit?

-- Bonus Tip: File Start Date of New Users

Area Code Update

Benchmark of the Month

WorkTool of the Month

News Briefs

June 26, 2006 (Vol. 27, No. 13)

New USF Formula Could Add to Wireless Fees

$1M Fraud Will Lead to More VoIP Attacks, Security Expert Warns

-- 4 Types of VoIP Attacks

Firm Offshores Bill Analysis & Inventory Control

Telecom Lawyer Who Battled Treasury Anwers FET Refund FAQs, Part 2

Clarification Sought After CALEA Ruling

News Briefs

June 12, 2006 (Vol. 27, No. 12)

Results of '06 Performance Benchmark Survey Part 2 : Wireless Takes Bigger Piece of Expense Pie

-- Telecom Budget Breakdown

Telecom Attorney Who Battled Treasury Answers Commonly Asked Questions about FET Refunds, Part 1

Avaya Baits IP Hook with Family of 6 New Phones

-- New IP Phones from Avaya Distinguish 4 Kinds of Users

Multiple Wireless Carriers More Likely Than Multiple LD Carriers

Benchmark of the Month

WorkTool of the Month

May 29, 2006 (Vol. 27, No. 11)

Treasury Surrenders Excise Tax; Refunds Not a Gimme

Sprint Spins Off New Option for Bundled Services

SEC Filings Confirm Wireless Focus, CLEC Financial Woes

How Healthy is Your Carrier? : FY 2005 Results of 12 Publicly-Traded Telecom Providers

CPNI Clause Recourse to Government Snooping

-- Whom Do You Believe, Carriers or Newspapers?

Nortel to ‘Redeploy’ Investments, CEO Says

Cingular Braces for 2006 Hurricane Season

News Briefs

May 15, 2006 (Vol. 27, No. 10)

News Apps for GPS in Phones: Benefit or Big Brother?

-- 6 Ways Your Enterprise Can Make Use of GPS

-- 5 Tips to Ensure Privacy

-- A New & Improved GPS

-- 23% of Large Enterprises Already Use GPS

Outsourcing Costs Swallowed to Ease BlackBerry Pain

PBX Guru Sees Sun Behind Cloudy Nortel Filing

-- Avaya Sales More Aggressive in July, August & September

FY '05 Results for Publicly-Traded Switch Makers

FBI Buys Cell Phone Records, NSA Maintains Database of Calls

WorkTool of the Month

News Briefs

May 1, 2006 (Vol. 27, No. 9)

Results of '06 Performance Benchmark Survery, Part 1: Average Telecom Spend = $864 Per Employee

-- 8 Tips to Keep Expenses Low

-- Spending by Location & PBX

Latest Buzz: Motorola Wants Siemens

VoIP RFP Language May Help Battle Delays

Benchmark of the Month

WorkTool of the Month

News Briefs

April 17, 2006 (Vol. 27, No. 8)

Telecom Fraud Up 52%, Costs Enterprises $60B

VoIP Vulnerabilities Grow in National Database

-- Other Vulnerability-Repoting Web Sites

Mobile Cost Savings Found on Isle of Man

-- 4 Other Tips to Save on International Mobile Costs

WorkTool of the Month

News Briefs

April 3, 2006 (Vol. 27, No. 7)

Detariffing of Local Service Continues to Snowball

-- 16 Fortune 500s Gave FCC Earful on Verizon Detariffing

-- BellSouth CEO Defends Value of Merger

2 More Tips to Better Manage Your MARC

-- Don't Fall for Empty Promise of Rate Review

-- 'Affiliate' & 'Domestic:' 2 Words that Cause Pain

How to Get the Right IP System for You, Part 5

News Briefs

March 17, 2006 (Vol. 27, No. 6)

SIP Takes Center Stage with Jazzy New Gear

-- 6 SIP User Agent Types & What They Support

-- Features Included in SIPPING 19

-- 5 Key Questions to Ask Vendors About SIP

BellSouth Acquisition Not the Real Threat

WorkTool of the Month

News Briefs

March 6, 2006 (Vol. 27, No. 5)

CLECs Get More Looks in Wake of Big Mergers

-- 6 Tips for Doing Business with CLECs

-- Fast Facts on CLECs

-- CLECs Line Up to Provide IP Centrex Services

Switching Mobile Devices Costs $844 Per User

-- Michael V's 'Hot List' of 5 Mobile E-Mail/Voice Alternatives to BlackBerry

How to Get the Right IP System for You, Part 4

News Briefs

Feb. 20, 2006 (Vol. 27, No. 4)

Anatomy of an LD/Local RFP: 4 Must-Have Clauses

-- Indemnification Clause a Tough Sell for Carriers

-- Why Your Non-Disclosure Agreement May Not Be Fine

-- Getting Rid of Carrier Not So Easy in RFP

-- Clause #4: Tell Carriers What You Don't Want in RFP

How to Get the Right IP System for You, Part 3

2006 PBX Special Report, Part 4: What Works for Top-Rated PBX User Groups

-- 2006 PBX Special Report: Average Scores Given 8 PBX User Groups

WorkTool of the Month

News Briefs

Feb. 6, 2006 (Vol. 27, No. 3)

Anticipation Builds for Microsoft 'Push' Upgrade

Cleaned Out 800 Numbers May Still Be Costing You

2006 PBX Special Report, Part 3: 5 Fees You May Not Know in New PBX Market

-- 3 More PBX Purchase Pitfalls

News Briefs

Jan. 23, 2006 (Vol. 27, No. 2)

Bootlegged Magic: Nortel Sues 4 PBX Dealers

-- Avaya Also Tough on PBX Software Transfers

-- 6 Used PBX Sellers Recommended by VR Readers

2006 PBX Special Report, Part 2: 11 Tips for Purchasing Used PBXs

-- Basic Facts on Used PBXs

-- NATD's Code of Conduct

-- Nortel & Avaya Dominate Key Switch Market, Too

News Briefs

Jan. 9, 2006 (Vol. 27, No. 1)

2006 PBX Special Report, Part 1: IP Domination: Tidal Wave of PBX Shoppers Arrives

-- 12 Concessions to Seek in Next PBX Purchase

-- EC is Hot PBX Feature; UM Gains Traction

-- 2006 PBX Survey Fast Fact: 33% Lease

62% Seek Direct Service, But Avaya Users Can't Have It Any Other Way

-- Downtime Differs Little When You Maintain PBX

-- Downtime and Card/Shelf Failures in 2005 for Users of 7 Large PBX Vendors

-- Average Scores Given 7 Vendors for Performance of PBXs

'Nicht, Nicht,' says Siemens CEO About Telecom Exit Rumors

Black Box Intends to Acqure NextiraOne, Too

-- Average Grades Received by 13 PBX Service Providers

+2005 Issues

Dec. 12, 2005 (Vol. 26, No. 24)

Wireless Tools or Toys? The Hot Buys in 2006

-- 5 Tips for Purchasing New Wireless Features

Voicemail Scams Continue, Warns Fraud Expert

-- 7 Tips to Protect Against Voicemail Fraud

How to Get the Right IP System for You, Part 2

News Briefs

WorkTool of the Month

Nov. 28, 2005 (Vol. 26, No. 23)

Why You’re Probably Fumbling Wireless Taxes

-- How Do Your State’s Wireless Taxes Stack Up?

-- 5 Carriers Sue Kentucky Over Wireless Taxes

How to Snag Wireless Savings in Voice/Data World

-- Guaranteed Time Frames to Get in a Wireless SLA

-- 14 Features to Consider in Wireless Negotiations

-- 5 Tips to Save on Your Wireless Data Spend

How to Get the Right IP System for You…

News Briefs

Nov. 14, 2005 (Vol. 26, No. 22)

7 Strategies to Take Before Big Carrier Mergers

-- 1 DOJ & 5 FCC Merger Stipulations that Matter for Enterprises

-- Enterprise Voice & Data 2004 Retail Market, Premerger

BlackBerry Alternatives Investigated… Just in Case

-- Withdrawal Pains of Kicking BlackBerry Habit

8 Tips to Avoid MARC 'Gotchas'

News Briefs

Oct. 31, 2005 (Vol. 26, No. 21)

Telecom Managers Plot Next Move at IPCOMM 2005

-- The Dark Side of VoIP: 3 Common Snafus

-- A Primer to Create Killer IP Telephony Apps

-- 48% Trust Security of IP

The DealWatch Index

5 More Tips to Cut Celluloid Out of Cell Bills

News Briefs

Oct. 17, 2005 (Vol. 26, No. 20)

What Users Say as Avaya Mobility Promo Heats Up

-- Why Buy EC? Here are 8 Reasons Cited by Avaya

-- EC Doesn't Like Old Phones or Emergencies

-- Contrary to Channel Partner's Belief, EC Can be Turned on Remotely

-- Friendlier EC Interface for Nokia; Wi-Fi Coming

-- Delay in relay pits office & cell voicemail in race

-- Correction: Thumbnail Comparison of 5 IP Telephones

14 Steps to Cut Celluloid Out of Your Cellular Bill

-- How Breaking Out Heavy Users Can Save on Pool

-- Verizon Wireless Announces Online Tool For Business Accounts

Auditing Secrets From the Pros 5 Ways to Keep Carrier Costs in Check

News Briefs

Oct. 3, 2005 (Vol. 26. No. 19)

Why Voice Pros Are Less Sure of VoIP Than Ever

-- How to Run a Better, Smarter VoIP Network

-- What to Consider When Merging Disparate PBXs

Mis-Billed? Hold Your Payments for Ransom!

Why Generator Backups Are Critical to PBX Health

News Briefs

Sept. 19, 2005 (Vol. 26, No. 18)

Hurricane Katrina Puts Voice Pros to the Test

-- How to Brace Yourself When Disaster Strikes

-- Hurricane Katrina: Sizing Up the Damage

The DealWatch Index:

A Look Inside SBC’s Sales Strategy

Why A/C Is Critical to PBX Performance

Telecom Talk Profiles

News Briefs

Sept. 5, 2005 (Vol. 26, No. 17)

2005 National Salary Survey

-- Average Salaries

-- Average Salary by Years in Telecom

-- Average Salaries Pt. 2

-- Average Salery By Region

-- Average Salary by Job Title

-- Average Salary by Education

Voice Report Q&A

Average Raises

Aug. 8, 2005 (Vol. 26, No, 16)

Voice Pros Skeptical of Carrier’s Auditing Plans

-- 6 Ways to Sharpen Your Bill Auditing Skills

-- Will Bill Auditing Skills Save Your Career?

Avaya Closes the Door on Octel

How to Draft (and Sell) a Wireless Policy

The DealWatch Index

News Briefs

July 25, 2005 (Vol. 26, No, 15)

Small PBX Makers Stake a Claim to the Enterprise

-- How to Scan a Vendor's Financial Statement

-- How to Get a PBX for Pennies on the Dollar

How to Win the War Against the IT Department

Cingular Users Suffer from Spotty Coverage

News Briefs

July 11, 2005 (Vol. 26. No. 14)

Sarbanes-Oxley Rules Sting Telecom Pros

-- 5 Proven Ways to Comply with Sarbanes-Oxley

How to Dart Around Carrier 'Rounding-Up' Tactics

Cell Phone Management Made Easy

News Briefs

June 27, 2005 (Vol. 26, No, 13)

How Voice Pros Are Victims of Their Own Success

-- 7 Ways to 'Sell' Your Services Effectively

-- How to Write a Winning Status Report Letter

How to Pick the VoIP Apps You Actually Need

Cingular Users Suffer from Spotty Coverage

News Briefs

June 13, 2005 (Vol. 26, No, 12)

Carriers Finding New Ways to Apply the MARC

-- More Miscellaneous Survey Findings

-- How to Lower Your MARC

-- Who Are the Leading Enterprise Carriers?

The DealWatch Index: 3 Months Through May 2005

How to Process Carrier Bills Faster and Smarter

6 Ways to Cut Costs and Snip Out Overhead

Voice Report Honored with National Journalism Award

News Briefs

May 30, 2005 (Vol. 26, No, 11)

How Cisco is Winning Enterprise Hearts and Minds

-- 3 Ways to Run VoIP Better and Cheaper

-- Who Are the Leading Enterprise Carriers?

-- Why Some Say Cisco's Voice Platform Still Has Holes

IRS Excise Tax Shot Down Again

How to Process Carrier Bills Faster and Smarter

News Briefs

May 16, 2005 (Vol. 26, No, 10)

E911 Rules Still Causing Headaches for Enterprises

-- 3 Ways to Tighten Up Your E911 Service

-- Wireless E911 Tips Straight from the FCC

-- A Look at the Laws, State by State

9 Ways to Secure Your VoIP Network

-- Will Too Much VoIP Hurt Service Quality?

How to String Up Cables Safely (and Legally)

The DealWatch Index: 3 Months Through April 2005

News Briefs

May 2, 2005 (Vol. 26, No, 9)

A New Hope for Carrier Competition?

-- How to Nail Down a Better Cable Contract

-- 4 Things to Watch For on a Network Buildout

-- Industry Snapshot: Who's Doing What?

Inter-Tel Makes Gains in Switch Market

How to Save Money on Unused T1 Trunks

IP Gateways: Third-Party Players Make a Charge

News Briefs

April 18, 2005 (Vol. 26, No, 8)

Avaya's Peterson: TDM Still 'More Than Adequate'

-- Avaya's Peterson Speaks

Why Honesty Pays Off in Contract Talks

How to Improve VoIP Voice Quality

The DealWatch Index: 3 Months Through March 2005

News Briefs

April 4, 2005 (Vol. 26, No, 7)

Avaya Pledges to Boost Service Quality

-- 7 Ways to Drive for a Better Maintenance Deal

How Far Back Can a Carrier Bill You?

-- Excerpts from Verizon's Internal Statute of Limitations Document

How to Save Money on Your Wireless Service

News Briefs

March 21, 2005 (Vol. 26, No, 6)

Avaya Pledges to Boost Service Quality

-- 6 Clauses to Drive For in Your Next Carrier Deal

How to Save Tens of Thousands on Fax Service

A Thumbnail Sketch of 4 IP Telephones

How to Survive a Direct Hit to Your Network

-- A Closer Look at the State of Nebraska's Disaster Kit

News Briefs

March 7, 2005 (Vol. 26, No, 5)

Avaya Pledges to Boost Service Quality

-- 5 Ways to Work Better with a Consultant

-- Cell Phone Users Vulnerable to Hackers

Does Qwest Have a Home in the Enterprise?

Cisco Tries to Shake "All or Nothing" Image

News Briefs

Feb. 21, 2005 (Vol. 26, No. 4)

How VoIP is Worming its Way into the Enterprise

-- 5 Points to Raise With a VoIP-Obsessed CIO

7 Ways to Notch a Killer Cell Phone Contract

How Skype Can Save Money - And Why It's Risky

News Briefs

Feb. 7, 2005 (Vol. 26, No. 3)

AT&T's Thrifty Bills Continue to Hound Voice Pros

-- 6 Ways to Deal with Those Nasty Thrifty Bills

-- Inside the Thrifty Nightmare

R.I.P.: AT&T

Spam Over VoIP? Say It Ain't So!

4 Ways to Drive a Better Wireless Contract

-- Letter to Prospective Wireless Carriers

Scam Alert: Bogus Collect Calls Target Enterprises

News Briefs

Jan. 24, 2005 (Vol. 26, No. 2)

Shh! Service Providers Don't Always Fess Up

-- How to Fend Off Service Provider Complacency

-- 3 Ways to Get More for Less

-- PBX Service and Maintenance Report Card

-- Inside Service Provider Rankings

Sprint-Nextel Merger Worries Voice Pros

How to Get Your Carrier to Play Fair

News Briefs

Jan. 10, 2005 (Vol. 26, No. 1)

PBX Software Upgrades are Often a Mixed Bag

-- Voice Report Fast Fact: Key Systems Hold Up

-- Centrex Usage Still Mild, But Holding Steady

-- Voice Pros Opt For Buying Over Leasing

How Do the PBX Users' Groups Stack Up?

PBX Performance Report Card

Average PBX Base Price by Manufacturer

PBXs Still Earn Top Marks for Reliability

-- Full Maintenance Agreements Still the Norm

Voice Pros: Loyal to Vendors, But Only So Far

The Road Ahead: 3 PBX Features to Watch in '05

-- Which PBX Features Matter Most to You?

How Much is Your PBX Really Worth?

Average Price by Location

Vendors Jockey for Position in PBX Derby

Market Share of Installed PBXs

Top 10 Most-Read Articles in Voice Report's Archive as of Dec. 2, 2009

www.thevoicereport.com/Top10

#10. News Alert: Nortel Enterprise Unit Sale to Avaya Wins Court Approval, Sept. 16, 2009

#9. News Alert: Nortel Announces Q1 Results, Reorganization, May 11, 2009

#8. News Alert: $900M Avaya Bid Wins Auction for Nortel Enterprise Unit, Sept. 14, 2009

#7. News Alert: AT&T/Union Contracts Expire; Talks Continue, April 6, 2009

#6. News Alert: UCLA Text Alert System Successful in Student Stabbing Aftermath, Oct. 13, 2009

#5. Cell Tax Bill Resurfaces in Senate, Jan. 29, 2009

#3. News Alert: Nokia Siemens to buy Nortel CDMA, LTE Operations, June 22, 2009

#3. News Alert: Additional Bidders Vie for Nortel Enterprise Division, Sept. 4, 2009

#2. News Alert: Former Nortel CEO Seeks $12M in Bonuses, Benefits, Oct. 12, 2009

#1. News Alert: Avaya Bids $475M for Nortel Enterprise Unit, July 20, 2009

Not yet a subscriber? Get $90 off your subscription and read the #1 article on Voice Report's Top 10 list by visiting www.thevoicereport.com/Top10

Outfit your office with convenient, easy-to-read area code and LATA maps from CCMI!